1895 Billingsgate Circle, STE B
Henrico, VA 23238
For general questions: firstname.lastname@example.org
For specific billing questions: email@example.com
For privacy-related questions: firstname.lastname@example.org
Personal Information Collection
DimensionU may collect personal information when you register with us, when you use our products or services, and when you respond to our polls, surveys, e-mail messages, and newsletters. When you register to use our products or services we may collect personal information including, but not limited to: your name, age, email address, child's email address, parent's email address, organization, occupation, credit card number, card verification value, the billing address, and shipping address. The types and amount of personal information collected for these activities will vary depending on the activity. However, DimensionU will not collect personally identifiable information from children under 13 without prior and direct parental consent pursuant to the Children's Online Privacy Protection Act (“COPPA”). For more information on our privacy practices related to children, please see our section on “Children’s Privacy” below.
Non-personal Information Collection
DimensionU also gathers non-personal information through aggregated tracking information derived mainly by tallying page views throughout our sites. This non-personal information collected includes click-throughs, IP addresses, and usage data. This non-personal information allows us to better tailor our content to site users' needs.
We use the information collected in various ways:
- First, the next time you use our service and enter your User ID and Password, we may call up your information from our database to allow us to customize your interaction with our service.
- Second, we may email to you special advertisements, offers, and notices. You may choose to opt-out of receiving these special advertisements, offers, and notices.
- Third, we use the information you provide to facilitate product and content development, improve our services, conduct research, and provide anonymous reporting for internal and external clients
- Fourth, we do aggregate information about how our service is used to be able to improve our service and make it more responsive to our users' preferences.
Software Demo Download and Email List
DimensionU also collects personal information when a user requests to download our demo software or requests to be added to our email list. The personal information we will collect for these services includes your name, email address, and online contact information. When the user requests the download of the demo we will use the personal information collected from the request to provide the user the download and communicate with the user through email regarding products and services offered by DimensionU. When the user requests to be added to the email list we will use the information collected to communicate with the user through email regarding products and services offered by DimensionU.
Information Sharing and Disclosure
We may share your personal information collected on this website with third parties for their direct marketing purposes. If we do so we will provide you with the opportunity to opt-out of this sharing of your personal information. In addition, we may provide access to your personal information to trusted businesses or persons for the purpose of processing personal information on our behalf in connection with the services and products we offer. From time to time, we may offer services that allow you to log in to our website(s) by using third-party log in mechanisms. In these instances, you will remain bound and obligated to follow the terms, conditions, rules, and regulations of those third party service providers. DimensionU may share aggregate information about our customers with third parties. This aggregate information will not be tied to a user's personal information. Except as noted above, DimensionU does not share personal information about site users with third parties unless doing so is appropriate to carry out a user's request or it reasonably believes that doing so is legally required or is in DimensionU's interest to protect its property or other legal rights or the rights or property of others.
If you have any questions or problems concerning the opt-out procedure, please email us at email@example.com.
At DimensionU, we believe in helping parents make informed choices about the information that their child may disclose on our website. To that end, we encourage parents to supervise their child’s online activities as diligently as they do their everyday, offline activities.
DimensionU takes steps to comply with the Children’s Online Privacy Protection Act. As such, we will not collect personally identifiable information from children under the age of 13 without prior parental consent. In addition, we will only collect the information from a child that is reasonably needed in order to allow the child to participate in an activity on our site.
The personally identifiable information that we may collect from children under the age of 13 includes: email address, city, school name and grade. This information is collected in order to ensure that users participate in the DimensionU games designed for their age and grade level, and access to new features and where applicable to allow them to join their school’s DimensionU program setup.
We may also collect other, non-personally identifiable information from a child such as a user name, password and gender.
We take steps in order to protect the security of the information of children under the age of 13, including the encryption of data via industry-standard Secure Sockets Layer (SSL) as well as secure data storage with redundant backups of all data over multiple locations to prevent the remote possibility of data loss. Industry standard security measures are all in place at all locations to protect our users’ privacy. We don’t disclose any personally identifiable information we collect from children to third parties except as required in order to provide for routine technical site support or for fulfillment of promotions as described below.
At DimensionU, parents always have the ability to review the information we have collected from their child, to ask to have it deleted and to refuse to allow any further collection or use of their child’s information. This may be done by writing to us at the contact information provided below.
Information Collected from Children in Contests, Sweepstakes, Rewards, and Gift Redemption Programs
DimensionU may offer contests, sweepstakes, rewards, and gift redemption program on our site. These programs are designed in such a manner that any child under 13 is not asked to provide any personally identifiable information without prior parental consent. We do not condition a child's participation in any activity on the child's disclosing more information than is reasonably necessary to engage in the activity.
Participation allows children to enter these contests and sweepstakes and join rewards and gift redemption programs. If the child is a potential winner of a prize in the sweepstakes or contest or the recipient of a reward that has real-world monetary value, we will email the parent (and not the child) and ask the parent to provide the information necessary to award the prize or reward, such as the child’s or parent's name, address, phone number and other information.
If the child has qualified to take part in a gift redemption program, including, but not limited to, the Educational Allowance Program, redeemed items will be sent to the child at either the email address provided by the child (and consented to by the parent), or the physical mailing address provided by the parent, or both.
The parent's email address and the information collected from the parents of winners may be passed on to a third party fulfillment company for the purpose of awarding prizes and rewards. These third parties are prohibited from using the information for purposes other than awarding the prize.
No information is collected under this section without a parent's prior verified consent.
Contact Information for Parents:
1895 Billingsgate Circle, STE B
Henrico, VA 23238
Note to Parents
DimensionU has developed its site to be an enjoyable experience for children (and adults) of all ages. We do, however, recognize that some younger children may not understand some of the information contained on the site or how the site operates. That is the purpose of the Privacy Statement. Please discuss this statement with your children so that they will better understand how to use the site and the information they may be asked to provide. We strongly believe that providing our visitors with accurate and adequate notice about the site will lead to informed choices and decisions about how to use the site, as well as protect our users' privacy. If you have any questions or comments about our policy, please contact us using the privacy contact provided above.
International Visitors and Customers
This website is hosted in the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to:
• the transfer of your personal data to the United States as indicated above.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. If DimensionU learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. DimensionU may post a notice on our website if a security breach occurs. If this happens, you will need a web browser enabling you to view the DimensionU.com website. DimensionU may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at firstname.lastname@example.org.
With your prior express approval and consent, DimensionU may collect your credit card information to process payment in connection with certain services that it offers. All credit card transactions will be securely processed and protected in accordance with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards. The standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. DimensionU will use commercially reasonable efforts at all times to implement the standards articulated by PCI DSS, and will notify its customers in the event of a security breach, if notification is requested by emailing us at email@example.com. By providing us with your credit card information, you agree to allow us to securely transmit the information provided to JPMorgan Chase Bank, N.A., and Paymentech, LLC (collectively, "Paymentech"), for the sole purpose of processing your credit card payment. Paymentech will securely process your transaction under the PCI DSS.
We will never share your credit card information for our own marketing purposes or the marketing purposes of our affiliates, nor will we share information concerning your creditworthiness with any third party, unless expressly authorized or permitted by law.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or DimensionU and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Under the Fair Credit Billing Act, your bank or Credit Card Company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. For more information on the Fair Credit Billing Act you can visit:
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
We may share your personal information, as permitted by law, with the bank or retailer whose name appears on your card.
As a reminder, we will maintain your credit card information on file if you participate in the Educational Allowance Program ("EAP"). Your credit card will be charged in the manner set forth in the Terms of Service, to which you are bound by participating in the EAP. Those policies can be found here: www.dimensionu.com/terms.
Merger or Bankruptcy
If DimensionU should ever file for bankruptcy or have its assets sold to or merge with another entity, information DimensionU receives from you from this site is a DimensionU asset and may be transferred.
Linking and Third Party sites
Changes and Updates
*Updated August 12, 2013